Terms of Service

Longevity Plus
Email: sales@longevityplus.com
Last Updated: 21 November 2025

1. Introduction

These Terms and Conditions govern your use of our website and the purchase of products from Longevity Plus ("we", "us", "our"). By placing an order through our website, you agree to be bound by these Terms and Conditions.

Please read these terms carefully before placing an order. If you do not agree with any part of these terms, please do not use our website or purchase our products.

2. About Us

Longevity Plus sells dietary supplements and wellness products online. We operate in the United Kingdom and ship exclusively within the UK.

You can contact us at: sales@longevityplus.com

3. Products and Product Information

3.1 Product Descriptions

We make every effort to ensure that product descriptions, images, and information on our website are accurate. However, we do not warrant that product descriptions or other content is error-free, complete, or current.

3.2 Dietary Supplements Notice

Our products are dietary supplements and are not intended to diagnose, treat, cure, or prevent any disease. The information provided about our products is not intended as medical advice. You should consult your healthcare provider before using any dietary supplement, particularly if you:

  • Are pregnant or breastfeeding
  • Have a medical condition
  • Are taking medication
  • Are under 18 years of age

3.3 Product Availability

All orders are subject to product availability. If a product becomes unavailable after you place an order, we will notify you as soon as possible and offer a full refund or suitable alternative.

3.4 Pricing

All prices are displayed in British Pounds (GBP) and include VAT where applicable. We reserve the right to change prices at any time, but changes will not affect orders that have already been placed and confirmed.

4. Ordering Process

4.1 Placing an Order

When you place an order through our website, you are making an offer to purchase products subject to these Terms and Conditions. We will send you an order confirmation email acknowledging receipt of your order. This email is not an acceptance of your order, merely confirmation that we have received it.

4.2 Acceptance of Order

A contract between you and us comes into existence when we dispatch the products to you and send you a dispatch confirmation email. We reserve the right to refuse any order at our discretion.

4.3 Order Accuracy

You are responsible for ensuring that all information you provide when placing an order (including delivery address and contact details) is accurate and complete.

5. Payment

5.1 Payment Methods

We accept payment via credit card, debit card, and other methods processed through Stripe. Payment must be received in full before we dispatch your order.

5.2 Payment Security

All payment transactions are processed securely through our payment provider, Stripe. We do not store your full payment card details on our systems.

5.3 Payment Authorization

By providing payment details, you confirm that you are authorized to use the payment method provided and that sufficient funds or credit are available to cover the cost of your order.

6. Delivery

6.1 Delivery Area

We currently ship only to addresses within the United Kingdom (England, Scotland, Wales, and Northern Ireland). We do not ship to BFPO addresses or international destinations.

6.2 Delivery Charges

  • Standard delivery costs £4.95 per order
  • FREE delivery on orders over £50

Delivery charges will be clearly displayed before you complete your order.

6.3 Delivery Timeframes

We aim to deliver your order within 5-9 working days from the date of dispatch. Delivery times are estimates and are not guaranteed. We are not liable for any delays caused by courier services or circumstances beyond our reasonable control.

6.4 Delivery Address

Products will be delivered to the address you provide when placing your order. Please ensure this address is accurate. We cannot be held responsible for non-delivery or delays caused by incorrect or incomplete address information.

6.5 Failed Deliveries

If delivery cannot be completed (for example, if no one is available to accept the delivery), the courier will usually leave a card with instructions. If you do not collect the parcel or arrange redelivery within the specified timeframe, it will be returned to us. We may charge reasonable costs for redelivery.

6.6 Risk and Title

Products are at our risk until delivery is completed. Ownership of products passes to you upon delivery.

7. Subscriptions

7.1 Subscription Service

We offer subscription services for certain products, allowing you to receive regular automatic deliveries at intervals you choose (e.g., monthly, every two months).

7.2 Subscription Terms

  • Your payment method will be automatically charged before each scheduled delivery
  • You will receive an email reminder before each subscription order is processed
  • Subscription prices are subject to change, but we will notify you in advance of any price increases
  • You can modify your subscription frequency, skip deliveries, or cancel at any time through your account or by contacting us

7.3 Subscription Cancellation

You may cancel your subscription at any time by:

Cancellation must be made at least 48 hours before your next scheduled delivery date to avoid being charged for that delivery.

7.4 Subscription Pausing

You can pause your subscription at any time. While paused, you will not be charged, and no products will be delivered.

8. Your Right to Cancel (Consumer Rights)

8.1 Cooling-Off Period

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days without giving any reason. The cooling-off period expires 14 days after the day you (or a third party indicated by you) receives the goods.

8.2 Extended Return Period

In addition to your statutory rights, we offer an extended 90-day return period from the date you receive your order.

8.3 How to Cancel

To exercise your right to cancel, you must inform us of your decision by email to sales@longevityplus.com. You may use the following wording, though it is not required:

"I hereby give notice that I cancel my contract for the supply of the following goods: [insert product details], ordered on [insert date], received on [insert date]."

8.4 Effects of Cancellation

If you cancel your order within the 14-day cooling-off period, we will reimburse all payments received from you, including standard delivery costs. However, you must pay for the cost of returning the goods to us unless we agree to collect them.

If you cancel within our extended 90-day return period (but after the initial 14 days), we will refund the cost of the products but may deduct return shipping costs if applicable.

8.5 Refund Timing

We will process your refund within 14 days of receiving the returned goods or evidence that you have returned them. Refunds will be made using the same payment method you used for the original transaction.

8.6 Condition of Returned Goods

You are responsible for maintaining the goods in your possession and taking reasonable care of them during the cancellation period. You may examine the goods as you would in a shop, but must not use them beyond what is necessary to establish their nature, characteristics, and functioning.

If the value of the goods is diminished due to handling beyond what is necessary, we may make a deduction from the refund amount.

8.7 Returning Goods

You must return the goods to us without undue delay and in any event not later than 14 days from the day you notify us of cancellation (or 90 days for our extended return period). Please email sales@longevityplus.com for return instructions.

8.8 Exceptions to Cancellation Rights

Please note that certain products may not be eligible for return for hygiene or safety reasons if seals are broken, or if products are made to your specifications. Any such restrictions will be clearly stated on the product page.

9. Product Quality and Consumer Rights

9.1 Your Legal Rights

Nothing in these Terms and Conditions affects your statutory rights under UK consumer protection law, including the Consumer Rights Act 2015. Under this Act, we must provide products that are:

  • Of satisfactory quality
  • Fit for purpose
  • As described

9.2 Faulty or Damaged Products

If you receive a faulty or damaged product, please contact us at sales@longevityplus.com as soon as possible and within 30 days of receipt. We will arrange for a replacement or refund as appropriate.

9.3 Wrong Items

If you receive the wrong item, please contact us immediately at sales@longevityplus.com. We will arrange collection of the incorrect item and send you the correct item at no additional cost.

10. Product Safety and Allergies

10.1 Allergen Information

We provide ingredient lists for all our products. It is your responsibility to check these carefully if you have allergies or dietary restrictions.

10.2 Storage and Use

Please follow all storage instructions and usage guidelines provided on product packaging and on our website.

10.3 Expiry Dates

All products are supplied with adequate shelf life remaining. Please check expiry dates upon receipt and do not consume products after their expiry date.

11. Intellectual Property

All content on our website, including but not limited to text, graphics, logos, images, and software, is the property of Longevity Plus or its content suppliers and is protected by UK and international copyright laws. You may not reproduce, distribute, or use any content from our website without our prior written permission.

12. Privacy and Data Protection

We are committed to protecting your privacy. Our collection and use of your personal data is governed by our Privacy Policy, which can be found on our website. By using our website and services, you consent to the collection and use of your information as described in our Privacy Policy.

13. Limitation of Liability

13.1 Nothing in these Terms and Conditions excludes or limits our liability for:

  • Death or personal injury caused by our negligence
  • Fraud or fraudulent misrepresentation
  • Any liability which cannot be excluded or limited under English law

13.2 Subject to clause 13.1:

  • We are not liable for any loss or damage that was not foreseeable when you placed your order
  • We are not liable for business losses (as we supply products to consumers only)
  • We are not liable for losses caused by events beyond our reasonable control

13.3 Maximum Liability

Our maximum aggregate liability to you under or in connection with these Terms and Conditions, whether in contract, tort (including negligence) or otherwise, shall be limited to the amount you paid for the relevant products.

13.4 Health and Medical Liability

We are not liable for any adverse reactions, side effects, or health consequences arising from the use of our products. Our products are dietary supplements and should not replace a varied diet or medical treatment. Always consult your healthcare provider before using dietary supplements.

14. Customer Responsibilities

You agree to:

  • Provide accurate and complete information when placing orders
  • Not use our products in any way that is unlawful or harmful
  • Not resell our products commercially without our written permission
  • Comply with all applicable laws and regulations

15. Website Use

15.1 Accuracy

While we strive to ensure information on our website is accurate, we do not warrant the completeness or accuracy of website content. We may make changes to our website at any time without notice.

15.2 Availability

We do not guarantee that our website will be available at all times or that it will be free from errors or viruses. You are responsible for ensuring your IT equipment is protected.

15.3 Links to Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the content or practices of these websites.

16. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website and services after changes are posted constitutes acceptance of the modified terms.

For orders already placed, the Terms and Conditions in effect at the time of your order will apply to that order.

17. Complaints and Dispute Resolution

17.1 Complaints

If you have a complaint about our products or services, please contact us at sales@longevityplus.com. We will acknowledge your complaint within 48 hours and aim to resolve it within 14 days.

17.2 Alternative Dispute Resolution

If we are unable to resolve your complaint to your satisfaction, you may be able to refer your complaint to an alternative dispute resolution provider. As an online retailer, we are required to provide a link to the European Commission's Online Dispute Resolution platform: http://ec.europa.eu/consumers/odr/ (though note this may change following Brexit implementation).

18. General Provisions

18.1 Entire Agreement

These Terms and Conditions, together with our Privacy Policy and any other terms referenced herein, constitute the entire agreement between you and us regarding your use of our website and purchase of products.

18.2 Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court, the remaining provisions will remain in full force and effect.

18.3 Waiver

Our failure to enforce any right or provision of these Terms and Conditions will not constitute a waiver of that right or provision.

18.4 Assignment

You may not transfer or assign your rights or obligations under these Terms and Conditions without our prior written consent. We may transfer or assign our rights and obligations at any time.

18.5 Force Majeure

We are not liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, strikes, pandemics, or government restrictions.

19. Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

20. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

Longevity Plus
Email: sales@longevityplus.com

Your Statutory Rights

These Terms and Conditions do not affect your statutory rights as a consumer under UK law. For more information about your rights, visit the Citizens Advice website at www.citizensadvice.org.uk or contact your local Trading Standards office.